Frequently asked questions
FAQs
How do I control the heat?
How do I control the heat?
Use the switch to start or stop the heat with one touch. Pick one of 9 heat levels and use the 12-hour timer.
Is the heat spread evenly?
Is the heat spread evenly?
Yes. Heating wires inside the bed spread warmth across the whole base.
Does it have heat protection?
Does it have heat protection?
It has a built-in temperature sensor and a high-temperature cutoff that help keep the heat under control.
Can I wash it?
Can I wash it?
Yes. The soft velvet cover comes off and can be washed in a machine or by hand. Always unplug the bed before cleaning.
Which plug do I need?
Which plug do I need?
Pick the plug type (US, UK or EU) that matches the outlets in your country.
Which size should I choose?
Which size should I choose?
Sizes are S (40 x 40 x 16 cm), M (55 x 55 x 18 cm) and L (65 x 65 x 20 cm). Measure the space where you want to place it and choose the size that fits.
Which colors are available?
Which colors are available?
Yellow, Grey and Blue.
How does shipping work?
How does shipping work?
Insured shipping is available worldwide, and qualifying orders ship free. Delivery options and rates are shown at checkout. Once your order ships, you will get a tracking link by email.
What is the return policy?
What is the return policy?
You can request a return within 14 days after delivery. Items must meet the conditions in our refund policy.
How can I contact you?
How can I contact you?
Email us at infoheatedhound@gmail.com and include your order number so we can help you faster.