Frequently asked questions

FAQs

check_box

How do I control the heat?

Use the switch to start or stop the heat with one touch. Pick one of 9 heat levels and use the 12-hour timer.

check_box

Is the heat spread evenly?

Yes. Heating wires inside the bed spread warmth across the whole base.

check_box

Does it have heat protection?

It has a built-in temperature sensor and a high-temperature cutoff that help keep the heat under control.

check_box

Can I wash it?

Yes. The soft velvet cover comes off and can be washed in a machine or by hand. Always unplug the bed before cleaning.

check_box

Which plug do I need?

Pick the plug type (US, UK or EU) that matches the outlets in your country.

check_box

Which size should I choose?

Sizes are S (40 x 40 x 16 cm), M (55 x 55 x 18 cm) and L (65 x 65 x 20 cm). Measure the space where you want to place it and choose the size that fits.

check_box

Which colors are available?

Yellow, Grey and Blue.

check_box

How does shipping work?

Insured shipping is available worldwide, and qualifying orders ship free. Delivery options and rates are shown at checkout. Once your order ships, you will get a tracking link by email.

check_box

What is the return policy?

You can request a return within 14 days after delivery. Items must meet the conditions in our refund policy.

check_box

How can I contact you?

Email us at infoheatedhound@gmail.com and include your order number so we can help you faster.